We want you to love your KEKE pieces. If something isn't right, here's how we handle it:
Returns
You may request a return within 14 days of delivery.
To be eligible for a return:
Item must be unused and in original condition
Item must be in original packaging
Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
Final sale items
Gift cards
Personalized or custom products
Return Process
To start a return, please email: [your support email here]
Once your return is approved, we will provide return instructions. Items sent back without approval may not be accepted.
Refunds
After we receive and inspect your return, we will notify you of approval. Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we will resolve it promptly.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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